Refund policy

Bonavita Return & Refund Policy Clear, coffee-equipment–friendly returns for orders placed on bonavitabrand.co and authorized online partners. Return window: 30 days Condition: Unused & unopened 1. Overview Policy duration: 30 days from the date of delivery. Scope: Products purchased directly from bonavitabrand.co or an authorized Bonavita retailer's online store. Goal: Ensure a premium experience from unboxing through post-purchase support. 2. Eligibility for Returns & Exchanges Return request is made within 30 days of delivery. Item is unused, unassembled, and in the same condition as received. Item is in its original packaging (box, manuals, accessories, warranty card). Proof of purchase is provided (order number or packing slip). Sanitation & Hygienic Safety: Once a unit has been opened and used, it is no longer eligible for return. Coffee brewers and kettles come into contact with water, coffee, and other consumables, and for sanitary reasons we cannot restock or resell used units. 3. Non-Returnable & Final-Sale Items Refurbished/ReVita, Clearance, "As-Is," or Final Sale items Gift cards and e-gift certificates Products damaged by misuse, neglect, or unauthorized modification Perishable goods / food items (e.g., coffee beans, creamer, syrup) Filter papers and descalers Opened or used items Wholesale or distributor purchase orders ⚠️ Why used units can't be returned: For sanitation reasons and customer safety, any item that has been used, has had water or coffee run through it, or has been in contact with food or beverage cannot be accepted back into inventory or resold. 4. Return & Exchange Process Please request return services from your order confirmation email. Access your order confirmation email from your inbox with your order number. Click the tab that shows "View Your Order." Click the tab that shows "Request Return." Your return request has been submitted. An agent will assist you with your request by email. Prepare your shipment — Repack the item securely in the original packaging and affix the prepaid return label (if provided), or ship to our returns department using your preferred carrier. Ship your return — Drop off with the specified carrier and keep your tracking number for reference. Inspection & approval — Once received, our Quality Team inspects your return for eligibility (typically within 3–5 business days). Refund or exchange — Approved returns: refund issued to the original payment method. Approved exchanges: replacement items shipped at no additional cost, subject to stock availability. 5. Refund Details & Restocking Fee Restocking fee: Returns are subject to a 15% restocking fee for products returned in their original condition, and up to a 30% restocking fee for products returned in opened condition. The fee will be deducted from the final refund amount. Full refund: Items returned in original condition within 30 days (subject to the 15% restocking fee). Partial refund: Items that show signs of use, are not in their original condition, or have been damaged through handling are subject to a 30% restocking fee. Refund method: Typically to the original payment method; for certain cases (e.g., gifts), store credit may be issued instead. Refunds are processed after inspection. Inspections may take 5–7 business days. Refunds may take an additional 5–7 business days to process. Refunds can take up to 7 business days to appear on your statement once issued by your financial institution. The entire return and refund process may take up to a total of 21 business days after receiving the return. 6. Shipping Costs & Responsibility Defective or incorrect items: Bonavita covers all return shipping costs. Customer-initiated returns: For non-defective returns (e.g., change of mind), customers are responsible for return shipping fees. International returns: Customers are responsible for duties, taxes, and return shipping. Customs documents must be clearly marked as "RETURNED GOODS." 7. Warranty Claims One-Year Limited Warranty: Covers manufacturer defects in materials and workmanship. How to file: Contact support with proof of purchase, photos of the issue, and the serial number. Resolution: Warranty claims are processed for repair or replacement in accordance with our warranty policy. Important: Warranty claims are not eligible for refunds. They are intended solely for repair or replacement and are not subject to restocking fees. 8. Exceptions & Special Circumstances Holiday season purchases: Orders placed between November 15 and December 31 may be returned until January 31. Gift returns: Gift recipients may return or exchange gifts; refunds for gift purchases are issued as store credit. 9. Legal Considerations & Consumer Rights California residents: Under California Civil Code § 1798.83, you may request certain information about our data practices. EU & UK customers: We honor applicable rights under local consumer laws, including any required "cooling-off" periods, where applicable. Compliance: This policy complies with U.S. Federal Trade Commission (FTC) guidelines and all applicable state and federal laws. 10. How to Reach Us For questions about returns, refunds, exchanges, or warranty support: Email: support@bonavitabrand.co Phone: 1-888-856-1789 Live Chat: Available Mon–Fri, 9 AM–5 PM PST on bonavitabrand.co 11. Cancellations Our team works quickly to get your Bonavita order processed and on its way as soon as possible. Because of this, we cannot guarantee that cancellation requests can be completed once an order has been placed. If you need to make a change or request a cancellation, please contact us as soon as possible and we'll do our best to help before the order ships. We hope you love your Bonavita product once it arrives. However, if it is not the right fit, eligible items may be returned in accordance with our return policy outlined above.

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